alexandros farmakis

Focus on What Matters Most

If you run a service based business*, then we’ve got something you might want to check…

A New approach

Customer Experiences That Lead To Cash Flows

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Strategize

The starting point. Your customer experience (CX) strategy will be derived from your values, mission and goals.

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Plan

Planning is the key. Our action plan (game plan if you prefer) is our strategy on action. Every little detail counts. Get excited!

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Optimize

Optimization is the actual implementation of your customer experience strategy and action plan. Applied CX on steroids.

How it works

We optimize for life-long customers.
They love it, you earn more, we smile.

We like doing things in a different, unique way. We optimize for happiness and we see success and profits as by-products of that. As the inevitable result. We are here for the long run, if you are here for the long run too, then we want to talk to you.

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UX Strategy leads to profits & cash flows

We focus on the long term. If you're here for the long-term too, then we can create together a CX strategy in alignment with your mission and purpose that will ultimately lead to profitability, cash flows and impact.

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A Tailor made Action Plan crafted for you

A strategy without a plan is wishful thinking. We will create a CX action/game plan and we will support you along the way. You're not alone, we're here to listen, consult, strategize, plan and do the work with you.

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KPI's & Hands on Optimization

Setting the right metrics is vital. You can't improve and optimize what you can't measure and the KPI's you focus on, are crucial. Upon discussion we can do the work with you, or for you if this is your preferred choice.

Why you need a CX strategy ?

Consider how much money, energy and time you've invested in the last 12 months. What's the outcome? Was it worth it?

How it works

Strategy based on cutting-edge data

We use a set of AI tools along with our 10+ years of experience to identify key optimization points in the online customer journey of your audience.

Need Help or Have Questions?

Please use the contact form to communicate with us. We prefer asynchronous communication.

A service-based business, is considered to be one that offers services and/or digital information products online.

Info-products are included I, typical product-based eshops are excluded.‚Äč

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