How it Works
Thank you for your interest for our services.
Here’s what we offer.
If customer experience (CX) refers to all of the interactions a customer has with a business, along her journey from awareness to a sale, the customer experience strategy illustrates the actionable plans and the actions needed to deliver a great, memorable experience across al of those those interactions.
CX Action Plan
We sit down together and we create your CX action plan for the year ahead. As we are focused on the long-term we will also create a three year action plan to be reviewed at the end of every year. This will be your game plan with step by step, easy to follow key actions. Yes, we’ll be supporting you along the way.
KPI's and Success Metrics
- Customer Effort Score (CES)
- Net Promoter Score® (NPS)
- Customer Satisfaction Score (CSAT)
- Time To Resolution (TTR)
- Our Custom Metrics and KPI’s
Hands On Optimization
If your current website runs on WordPress, then we can do the work with you or for you. This is a limited service and it is only offered only after a customer has gone through a Strategy and/or Action Plan sessions.
Tailor Made Customer Experiences
What we preach is what we actually do. We offer tailor made services crafted especially for you and your needs. We will uncover them and discuss them on our first discovery call.
Drives Excellent Results
When we work together, we use the best tools available.